General Processing
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      How to Reprocess a Declined Transaction

      Occasionally, a failed transactions may need to be reprocessed. This can be accomplished by finding the transaction under the "Transactions" tab. After selecting the transaction, a "Retry" option will be displayed in the "Actions" row (pictured below). 

      Screen Shot 2022-01-13 at 2.03.31 PM-1

      After pressing "Retry" the Retry Transaction window will appear and the transaction can be resubmit for processing.

      Screen Shot 2022-01-13 at 2.06.20 PM

      Note: Retried transactions must be submit for the same dollar amount as the original failed transaction.