The Exact Response code indicates the status of a transaction as it is sent to the financial institution and returned to the client. The Response Code "00" (Transaction Normal) indicates that the transaction was processed normally. Any response other than "00" indicates that it was not normal.
Properties:
- Exact_Resp_code char(2)
- Exact_Message char(50)
In all cases the Exact_Resp_code is accompanied by a brief Exact_Message, which gives a description of the code.
In the case of a non "00" Exact_Resp_code, the developer has an option as to how that transaction is presented to the customer and what further steps should be taken to ensure proper transaction flow.
The table below gives some guidelines as to what each response code means and what actions should be taken when it is returned. In all cases, a fully populated Customer Transaction Record (CTR) is returned and should be displayed to the cardholder in accordance with bank requirements.
| This response code indicates that the transaction was processed normally. Please refer to the bank and approval response information for bank approval Status. | |
| 00 | Transaction Normal |
| The following response codes indicate invalid data in the transaction. In these cases, the data should be changed before attempting to resend the transaction. These response codes are generated by the remote Plug-In. They will not appear on the E-xact website. | |
| 08 | CVV2/CID/CVC2 Data not verified |
| 22 | Invalid Credit Card Number |
| 25 | Invalid Expiry Date |
| 26 | Invalid Amount |
| 27 | Invalid Card Holder |
| 28 | Invalid Authorization No |
| 31 | Invalid Verification String |
| 32 | Invalid Transaction Code |
| 57 | Invalid Reference No |
| 58 | Invalid AVS String, The length of the AVS String has exceeded the max. 40 characters |
| 60 | Invalid Customer Reference Number |
| 63 | Invalid Duplicate |
| 64 | Invalid Refund |
| 68 | Restricted Card Number |
| The following response codes indicate a problem with the merchant configuration at the financial institution. Please contact E-xact for further investigation. | |
| 11 | Invalid Sequence No |
| 12 | Message Timed-out at Host |
| 13 | Required Field ID Missing |
| 21 | BCE Function Error |
| 23 | Invalid Response from Vital |
| 30 | Invalid Date From Host |
| The following response codes indicate a problem with the E-xact host or an error in the merchant configuration. Please contact E-xact for further investigation. | |
| XX | No Response Code |
| 10 | Invalid Transaction Description |
| 14 | Invalid Gateway ID |
| 15 | Invalid Transaction Number |
| 16 | Connection Inactive |
| 17 | Unmatched Transaction |
| 18 | Invalid Reversal Response |
| 19 | Unable to Send Socket Transaction |
| 20 | Unable to Write Transaction to File |
| 24 | Unable to Void Transaction |
| 40 | Unable to Connect |
| 41 | Unable to Send Logon |
| 42 | Unable to Send Trans |
| 43 | Invalid Logon |
| 52 | Terminal not Activated |
| 53 | Terminal/Gateway Mismatch |
| 54 | Invalid Processing Center |
| 55 | No Processors Available |
| 56 | Database Unavailable |
| 61 | Socket Error |
| 62 | Host not Ready |
| The following response codes indicate the final state of a transaction. In the event of one of these codes being returned, please contact E-xact for further investigation. | |
| 70 | Transaction Placed in Queue |
| 71 | Transaction Popped from Queue |
| 72 | Transaction Sent to Bank |
| 73 | Transaction Received from Bank |
| 74 | Transaction Returned to Client |
| 75 | Transaction Acknowledged |
| 76 | Reversal Pending |
| 77 | Reversal Complete |
| 79 | Reversal Sent to Bank |
| 98 | Record Sent to Bank |
| 99 | Record Read from File |